"... an array of screens in Nestle’s headquarters tracks online sentiment ... By monitoring conversation about its products on social media — right down to “realtime recipe tweets” across the United States — they aim to win over a sometimes hostile world. Other companies, such as PepsiCo, Danone and Unilever, have exploited the opportunities to promote themselves online. But Nestle is also concentrating on using social media for damage limitation." (Quoted from article)