"The New Microfinance Handbook addresses the need for increased financial inclusion by examining the financial market system, beginning with client needs. Historically the focus of microfinance has been on improving the supply side, primarily building institutions. Framing the book with the client as the central element recognizes the emerging awareness that the financial service needs of poor people, like those not so poor, are many." (Quoted from site) It is possible to download the book as a PDF file at the website.