"Lord Ashdown's review of how the UK responds to humanitarian emergencies points to a major shortcoming in today's humanitarian aid system: the absence of a systematic effort to assess whether beneficiaries are satisfied with the efforts made on their behalf by UN agencies and NGOs. Over the past five years, we have seen a marked increase in the focus on accountability in what is now a $10bn a year humanitarian industry. But there is no systematic approach to assessing humanitarian operations through the eyes of recipients." (Quoted from article)