"Yet as the shift intensified, problems associated with the transition to offshoring began to appear. Our most recent experiences helped us identify the common problems and ascertain the steps companies can take to deal with them and to raise the overall value of offshoring programs. The more difficult issues include a tendency to ignore the specific needs of offshoring infrastructure work, inadequate rigor in handling process flows and service hand-offs with partners, and a lack of clarity ..." (Quoted from article)